Returns

I really hope you are so happy with your pieces. If for any reason there is a problem, please do contact me to resolve either by email sales@suzyfranksjewellery.com or by phone on 07720 774096.

Unfortunately, I can't accept returns on bespoke or personalised jewellery or earrings. 

Please return any unworn jewellery within 14 days and in its original packaging with a note explaining your reason and order number.

I am unable to refund return postage costs and recommend you use recorded delivery on return.